FAQ
FREQUENTLY ASKED QUESTIONS
Machine / Ink Sales
Can I receive a tracking code?
A tracking code will automatically be sent to your billing email provided if you provided shipping at checkout. If you haven't received one for any reason, please email us at sales@risostudioarts.com
I need to purchase a machine for my school/company or place a large order. How can I request a formal quote?
Please request a formal quote from us via form submission
My ink was damaged during transit. Do you reimburse or offer exchanges for damaged ink?
If your ink is damaged in-transit, please let us know via contact form/email sales@risostudioarts.com ASAP. Missing or broken tubes must be reported within 10 days of attempted delivery.
What should I do if I don't see a product that I need to find in your online store?
Contact us via online form for general inquiries or simply email us at: info@risostudioarts.com and a team member can help you source any special RISO products/parts, based on the specifications you provide.
Please include as many details as possible (Please provide MACHINE MODEL & SKU code–if available)